1. THE PROBLEM AND ITS CLARIFYING COMPONENTS
1.1 Background to the Problem
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Objectives of the Study
1.5 Research Questions
1.6 Research Hypotheses
1.7 Significance of the Study
1.8 Theoretical Framework
1.9 Limitations of the Study
2. LITERATURE REVIEW
2.1 The Role of the Transport Sector in Development
2.2 Matatus as a Mode of Transport in Kenya
2.3 Efficiency and Punctuality of Services by Matatus
2.4 Road Traffic Accidents in Kenya
2.5 Working Condition of Matatu Operators in Kenya
3. RESEARCH METHODOLOGY
3.1 Study Area
3.2 Study Population
3.3 Sample Size and Sample Techniques
3.4 Pre-testing Instruments for Data Collection
3.5 Data Collection
3.6 Data Analysis
4. DATA PRESENTATION AND ANALYSIS
4.1 Responses by Matatu Drivers
4.2 Response by the Matatu (PSV) Owners
4.3 Regression Analysis Result
4.4 Hypotheses Testing
5. SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary
5.2 Conclusion
5.3 Recommendations
5.4 Suggestions for Further Research
REFERENCES